Customer Testimonials
Thanks Henry and the lone star team. Couldn’t have asked for a better experience, got me sorted into a beautiful a35 hot hatch and loving everything about it so far 🔥🔥🔥 highly recommend Lonestar Merc 🫡
Great place. Quick and painless.
I wanted to share my experience with Lone Star, just bought a used SUV from them, and the process was very smooth and easy.. After sale follow up was amazing, they replaced the battery few days after the purchase.. I recommend this dealership to all Calgarians.. affordable cars and amazing people..
Henry was excellent, did an amazing job. I love my C300! Great team work!
I am always really impressed with the customer service. It’s always well beyond my expectations. Thank you guys
Bought a C63 amg, and had Whitney the service advisor help me with pre purchase and so much more. Got the car in tip top driveable shape for me for summer. Just need that sun to come out now! Thanks Lonestar, you guys will be the only ones touching my Benz, and thank you again to Whitney in service!
First time buying a MB and Henry at Lone Star helped make it a smooth sailing experience! Buying a new car can be quite overwhelming but he makes sure to go over every detail with you! Definitely go see Henry if you want a 10/10 experience, so happy with my purchase!
Shef, Cathi, and the Lone Star Team were very helpful in finding me my new dream car. They were patient with my questions and helped ensure I found the right car for me. Once we found the car, they ensured the process was seamless and clearly communicated the steps to me. I will be coming back for my next car!
Great experience here. J.M. Wong provided me with perfect service. Also they’re very fair and honest when came to my trade in value. Other benz dealerships (downtown👎🏻) in the city offered less than half of what they offered me here. Wonderful experience to not have to negotiate back and forth over the value of your car when they provide a very fair price to begin with.
Wow, just wow! The experience my Wife and I had purchasing our new vehicle was top notch. From start to finish from the test drive to signing the papers was an experience that we won't forget. Our Sales Consultant Francis Eshriew was amazing and I recommend anyone looking to ask for him directly. Tracy Garcia who drew up all the paper work made the process flawless also. Just amazing! If and when the opportunity comes again to purchase a new vehicle, we would not hesitate to go back to Lone Star.
Just purchased a car from Henry and delivered by Josiah. Really great services and attentive staffs at this location. Definitely coming back when I need another vehicle.
Best Mercedes dealership in Canada
I would like to say a big Thank you to Henry who is a salesperson of used and pre certified cars. He has very good knowledge and provides honesty and support in any way to making the right choice. Yes, maybe pre pre-certified option is a little bit pricey compared with the used car that other dealers got for trade-in but according to my knowledge you will save some money in the future. I will recommend Henry if you are looking for a used car with Lone Star Mercedes.
We were shopping for a SUV in this location two months ago, and their sales J.M. Wong provided us very professional information and suggestions. Although eventually we didn’t purchase from him due to their location short of inventory, but he made a great impression on us. Today, my car fob failed me in a parking lot and my car cannot be started. I tried all ways: dealer is closed due to holiday, Youtube didn’t have the right solution, my sales contact didn’t pick up the phone, Mercedes Connect Me agent didn’t know what to do…......
CJ went above and beyond just to help me for sure in the future I will be coming back to this place
Tom Lobas and the team at Lone Star was the best car buying experience my wife and I have ever experienced no hidden agendas everything up front and delivered as promised Tom Lobas is fantastic and I will recommend him and the entire Lone Star team to all of my friends thanks Tom
I had a great experience with Henry Huynh. He is extremely knowledgeable, professional, and quick to respond. So far, my experience with everyone at this dealership has been similar. Clearly, this is a first-class dealership that truly puts the customer first. I could not be more pleased.
Andrew Lam in the service department always makes us feel like we are valued customers and goes above what we normally get in many customer service departments.
For a little over a year now, Andrew Lam has been my service expert. I had my services done with him at the Downtown Mercedes Benz but followed him to Lone Star. He has amazing customer service skills, exceptional knowledge, a friendly, warm, professional, and positive attitude. He is also very quick and efficient in getting my services complete. Andrew is great at communicating what services were done and if there were any issues during my service. I recently went in to Lone Star and got my winter tires installed and he had given me a heads up that my ...
I have been using Lone Star service for years. I trust them to service my car. The staff are always helpful anf friendly.
Great dealer Ship
I just bought my 2018 C300 from Henry. In fact this was the second car we bought from him in less than a year. We bought a 2018 GLE 400 from him for my wife late last year. He is an amazing sales man and also a great person. He is incredibly trustworthy. You get the feeling that he genuinely cares about you. Henry recommends you the car that best suits you as if he were buying it for his own family. I have also had an amazing experience with his after sales responsiveness and to be honest that is how I went ...
Great work on my third prepaid maintenance cycle. The car was washed and vacuumed. Thank you
Tom Lobas at Lone Star was the sales person for our recent purchase of a Mercedes C-350. We found Tom to be extremely personable, knowledgeable and professional. Everything Tom promised us was delivered with impeccable service; in fact Tom went to great lengths to ensure we knew everything about the car we purchased and he encouraged us to feel free to contact him with any questions after the fact. We would highly recommend Tom to friends and family for making the purchase of a Mercedes. Thanks, Tom for a wonderful experience!
Had an incredible experience with the team at Lone Star but especially Henry Huynh. I’m always apprehensive going into the dealership because of the sales pressure but didn’t feel that at all with Henry. He made the entire test drive and negotiation a pleasant experience and you could tell he was genuinely trying his best to come to a deal that worked for both parties. The finance team was great as well and given my situation themselves recommended I don’t add much extra. The pickup went very smoothly and they took the time to help me out ...
Awesome customer service and very professional
I would like to thank Henry for being thorough, professional and easy to work with. Tracy in business was wonderful to deal with. I would recommend Lone Star Mercedes-Benz.
What an experience!! I was lucky to meet Andrew Lam as my service Advisor on my first visit to Lone Star’s service department. He was professional, accommodating, knowledgeable about the products and enthusiastic about the Mercedes brand. Moreover though, after leaving the dealership I had another issue with my battery tender (totally unrelated to my initial visit). Andrew jumped in and together with the foreman of the Service Dep’t, they found a way to solve the problem. I’d like to nominate Andrew for the employee of the month award! Management must be made aware of his excellent ...
My experience with Lone Star Mercedes was exceptional with no pressure to purchase and well rounded friendly professionalism. My sales consultant Henry Huynh excelled my expectations and goes over and beyond to satisfy his clients needs.
The team was professional, courteous and timely. The costs for service was transparent and in fact came in a little less than quoted. The gentleman that dropped me and again picked me up were friendly and arrived on time. Overall great experience.
We are from Minnesota on a road trip with our RV. It experienced a DEF problem and went into the count down mode to stop running. I contacted the Mercedes dealers in Calgary and Edmonton and only Lone Star was willing to squeeze us in. New parts were put on emergency order and repaired. Tommy Lee our service advisor was Excellent!!
Just took home my new C63s, couldn’t be happier! Henry Huynh was a great help the whole way, even willing to work after hours. I would definitely recommend Lone Star after this experience.
Great service! The service representative Alex was a pleasure to work with. Professional, friendly, and handled all situations with a perfect response and excellent customer service. Highly recommend!
Always efficient and effective. I have found Lonestar employees to be models of professionalism. They take care of me and my vehicle. Gary Crag
We had a great experience with Lone Star Mercedes and especially Henry Huynh. He made us feel welcome and valuable. From the moment we inquired about the car to the moment we drove it away in a perfect pre-sale condition. He provided all information, more than we expected, all was easy, smooth, and simply enjoyable. He just delivered above and beyond. The other staff was friendly, fast and professional. This is a different experience. Definitely would recommend Henry and Lone Star.
Top notch service as always! Crystal was very helpful and accommodating. Highly recommended!
The Service Department staff are always so very kind and cheerful. They make the appointments smooth and trouble free. So grateful…there are enough issues in every day life that are stressful! Thanks to Andrew for his advice and knowledge! Cheers to you and your team!!!
I saw a page review about Mrs Kathrine Lucas and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $700 I got $6,200 within few day's of investment I was so shocked, with Mrs Kathrine Lucas, your money is 100% secured,. Trust me you have nothing to lose You can contact her via Email:[email protected]ail.com WhatsApp +19294507706
Absolutely love LoneStar having Crystal as my advisor and Kat in the Parts Dept you could ask for better People to help you.. Great Job Ladies..
The service department at lone star is great! Tommy and his colleagues are top notch!
Henry was a good guy to deal with and made the process smooth. can’t wait to drive my new mercedes’ rocket ship . j
Henry was excellent throughout the purchase of my vehicle. He made things seamless. Would recommend if looking for a Mercedes!
In for a recall service wth my Mercedes sprinter Rv. Very professional and was very well attended to. I still think their service is second to none. Pleasurable experience once again.
My first lone star experience was really impressive and I'm really happy with the outcome and process. Henry Huynh is the definition of a true sales professional. He is very knowledgeable and did everything possible to ensure that the process was efficient and simple for me. He made sure that i was happy with every step of the way. I would recommend him to anyone willing to purchase their next MBenz. Also, would like to mention Cathi & Connor for their professional service.
⭐️⭐️⭐️⭐️⭐️The BEST customer service! Not only did these guys go above and beyond to make sure I left with a smile, they even washed my car! It's the little things that make for an amazing overall experience! Thanks so much Tom and the other customer service gentleman I dealt with👌✌️! Also the front desk girl too that day!
My experiences with Lone Star Mercedes have been fantastic specifically because of Grant Yooun and Cheyenne Lapierre. Both of these individuals set the benchmark for exemplary customer service and professionalism.
I just picked up my new GLA from this dealership! Major shoutout to Josiah and Tom and the rest of the team to make this process seamless! The first day I walked in I was greeted with warm welcomes and outstanding service. Thank you so kindly for making this experience phenomenal. Will be purchasing vehicles from here in the future!
The staff at Lone Star Mercedes were very personal and professional. Francis our sales rep was wonderful to deal with very professional and accommodating as we took our time to purchase our new vehicle. Thank you.
Henry Huynh is awesome! Such a great personality combined with professionalism, he is really polite and approachable! Thank you for our new Mercedes!
My experience at Lone Star Mercedes was amazing! It always is! Since the very first day I walked in to look at vehicles, to the day I decided to buy a new vehicle to now going through services, the service is always outstanding. I would recommend Lone Star garage to anyone in a heart beat! Thank you alone Star team for everything!
Service at Lone Star is top notch. From the very beginning, knowing a ball park of the potential costs to receiving a clean and serviced car, top, professional and thoughtful.
Hello, thanks Henry for getting me into my first Mercedes Benz - appreciate the honesty and straight forward approach - thanks Josiah for showing me the car, you guys made the experience effortless - I will for sure comeback to lone star for my future vehicles Cheers.
Hello thank you for the nice service Henry. We appreciate all the help.
Lone Star handled the routine serving of my Sprinter Van. Friendly and efficient process throughout. Kept me updated on progress. I recommend them.
OMG this dealership is amazing..i had 4 Mercedes before but lone start is the best dealership i ever meet.10/10. Shef Hirani will take care all of your problems. thank you so much.will definitely come back for my next Mercedes.
I recently purchased a Range Rover from Henry at Lone Star Mercedes. I was referred to Henry from a friend and will refer him to others as well. He was great to work with - knowledgeable, transparent and helpful! I also had a great experience working with Tracy in their back office. Based on my experience I would purchase another vehicle from Lone Star Mercedes!
Kevin was fantastic to deal with. Listened to what I wanted and delivered the perfect vehicle to me. I will definitely recommend anyone looking for a Mercedes to talk to Kevin
I had my Windshield and wiper blades replaced. I had a great experience from the beginning when I called to find out the cost to the end when I picked up my car. Whitney was my service associate and helped me. She kept in touch at all times. Thanks Whitney. Peter drove me home and picked me up when my car was ready. He was a very cautious driver and I appreciated that. Janine (?) explained of what I can or cannot do in the next 24 hours after I picked up my car. My car was nice and clean when I ...
Lora Grigorescu from services department was abolutely outstanding with provided service. These 5 stars for her. Thank you for your help.
Just picked my GLC from Lone Star and had a very nice experience dealing with Henry Huynh who was my salesman. He was very professional to deal with and took his time to answer my questions and very fair and honest in the negotiations and there was no pressure from him. When I went to pick my vehicle a few days later, both him and Josiah Davis the delivery specialist took their time to go over the features of the vehicle which was gift wrapped and immaculately detailed.. Will certainly recommend them to my friends .
We bought a used vehicle here as a second vehicle. Expected to receive used vehicle service.. this was far from it. The treatment we recieved was like I purchased a new 200k vehicle. Val was the best person I have ever dealt with for sales and Josiah who delivered the vehicle for us, was amazing. If I could give a 10 star I would
Lone Star Mercedes-Benz was absolutely amazing to deal with. From the moment I walked in to when my service was complete, I was treated professionally and with amazing customer service. I would highly recommend Lone Star Mercedes-Benz!!!!
Very efficient and friendly service!!
Hi this is Glenda, and my husband and I get quite impress with the service we get. Tommy the Service Adviser took the time to explain us what service our vehicle need. He was focused to delivery Mercedes Benz product as well equally seek for the customer's need too. Which impressed both my husband and me. Because other Mercedes' pushed me over and over to buy the products and not take the time to explain me what exactly was need it. We also like the services give to us by the driver who did drive us back home and ...
Just purchased my first GLC and Henry Huynh was fantastic. He was very knowledgeable and made this while experience flawless! Very happy with my purchase, would 100% recommend Henry!
Service was amazing! Lone Star came through when nobody else could. Price was even less than they originally quoted me. Service was very fast I will definitely be back.
I first connected with Henry a year ago. He was one of several salespersons across many dealerships in Calgary that I met in my journey .. he blows the rest out of the water in making things easy with his informative but no pressure approach. He is very personable, understanding, knowledgeable and a gold star class act on customer service. He creates a safe space to let you make the decision that is right for you. I test drove several vehicles over the last year and he was always immediately responsive. Henry .. thank you so very much for treating me so ...
Had the pleasure of dealing with Henry in the pre-owned department. Extremely helpful in all aspects of the sales experience.. I would recommend dealing with Henry , Mitch or the rest of the team any day of the week.
We had the pleasure of purchasing a new car with Henry. He was very courteous, knowledgeable and thorough. We highly recommend him and will definitely deal with him in the future.
Everything went really well. I liked the communication when my car was first looked at. I liked the friendly call from Whitney with an accurate quote about the service. I liked the friendly smile from the cashier when I went to pay even though I'm not a usual Mercedes customer. I've had a negative service appointment at Mercedes downtown and am very pleasantly surprised by the quality of service I received from this dealership. Would recommend to anyone.
Great helpful staff, especially the Service Manager Sean. Very patient and very thorough with only the truth and the honest answers to my concerns and inquiries. Very friendly and made the whole car repair experience a whole lot easier to deal with . His mechanic on this day was also excellent to deal with. Great people.
Excellent customer service at the Lone Star. Polite approach, felt welcomed.
Henry Huynh from Lone Star has made our purchasing experience extremely positive. Henry was very courteous and extremely knowledgeable with the vehicle we were interested in and have set proper and realistic expectations through out our purchasing process. We walked away as happy customer today.
I would like to recommend all of my friends and my family to Mercedes Benz .The best dealership in Calgary .
Great service manager
Had the pleasure dealing with Henry and Tracy! Amazing customer service and made the transition of our new vehicle go so smoothly! Would definitely recommend coming here and dealing with Henry and Tracy! Thank you again for everything, we greatly appreciate it!
We recently bought a car from Lone Star Inc. our sales consultant, Mr. Henry Huynh was a pleasure to deal with. His enthusiasm and knowledge helped us feel comfortable making this major purchase. We truly appreciate Henry’s assistance and highly recommend his services! Sincerely, Don and Mary Werstuik
Lone Star Mercedes-Benz has been very good to our family. They were great when we first bought our Benz, and they have been great ever since. They do a really good job in maintaining my car and provide wonderful service to our family. If there is ever any issues I have with my car, I take it in, and they take care of it without any hassle on my end. I love the staff and the service they provide! Thank you Lone Star Mercedes Benz!
Work done on time and as discussed.
Fast professional service. Very easy to deal with. Love that my car was washed an vacuumed. Will be back for all of our service needs.
They consistently provide fast friendly service
Recall process was professional and cared for timely and without any undo questions.
Excellent experience overall. I was in the market for a new vehicle and was able to check out all the comparable options to the GLC300— BMW, Audi, and Porsche. Stewart was fantastic to deal with and was able to answer all our questions and really fostered a consultative selling environment. He knew both his product as well as other options available on the market. He didn’t once belittle the competition and simply let his product speak for itself. I would 100% return to deal with Stewart in the future. The negotiation was painless, and it felt like he was doing ...
Excellent service. Tommy and other members extended full support to complete out of province inspection and completed field measure correction to keep my SUV ready for long drive of 4000km. Thank you Lone Star Service department for extended service.
Bought and traded my car with Lone Star Merceds-Benz. Henry was the best sales person. As he offered us a estimated value that was fair. Henry was very kind and helpful throughout the process. He was very swift and clear throughout this transaction. Enjoying my new GLA 250 thanks to Henry and Lonestar Mercedez-Benz!