Customer Testimonials
Service by Alex was absolutely superior!!! Extremely honest and always kept in touch. Thank you Alex and Lone Star Mercedes.
I own 10 German cars and I’ve been dealing with Lone Star Mercedes for years now and my experiences are positive, whether is getting a windshield replaced or other issues. They are pinpointed on their diagnosis and presents all the available options
Kevin, 5 ⭐ customer service. He was able to provide me options and the information I needed to make my decision.
Highly respectable and classy dealership! Received an email from Manager, Simon, upon reaching out to Nicoll about a vehicle. Did not read the email immediately, but did eventually after our experience. WE can attest to that everything written in the welcome note by Simon is valid. Our experience with Nicoll was nothing but EXCELLENT! We are seasoned car owners so have had lots of experience with purchasing a vehicle. WE HAVE NEVER EXPERIENCED SUCH AN AA++++ sales person in this industry EVER! Nicoll is to be commended for her knowledge, efficiency, transparency, and personable ability to communicate clearly, effectively, timely, ...
Henry was fantastic he treated me like I was buying a new Mercedes. He is very informative and is just a great guy to deal with.
I got a Benz Gla 250 and my salesperson was Val. I would recommend anyone to him. What a great team at Lonestar. Not only was he very helpful but also he had the patience to listen to my requests and tried fulfilling them. The entire sales team and the finance team are so very passionate about their work. Really appreciated doing business with them.
The services being completed on my vehicle had an issue which resulted in it taking much longer, so I was provided a beautiful vehicle to drive until they were completed. Repairs were billed at initial agreed upon price. Dog friendly.
Staff are helpful and friendly
Great service, on time which is very important in my day.
From drop off to pick up servicing my car at Lonestar is a first class experience.
Decent sales guy I talked to
My morning diagnostic appt at Lonestar was mostly enjoyable. Staff were very helpful , patient and kind. Also this location is minutes away to a “safe” walk by the Bow River . Waiting area near show room was safe, comfortable and included Mercedes gift shop items. Xmas shopping started!
Despite how many changes I made, Henry still delivered the most professional service to me. Love the whole experience and my dream car!
I commute for work long distances and every couple years need another vehicle. As such, I have tried a variety of brands - and this year, went with Mercedes for the first time. Am I ever glad I did, nothing else compares to the quality and driving experience of the Mercedes Benz product! Furthermore, Mariia and the rest of the staff were incredibly professional & accommodating throughout. I highly recommend Lone Star Mercedes. Kind regards, Ric.
Thanks Lorne Star for amazing customer service. Big shout out goes to Whitney my advisor. I sold my Benz but stay tuned I will be back again!! Thank u😊
Nice place for your car services. Professional, nice and helpful reception staff and very clean well organized.
Friendly and efficient service staff. Kept me well informed and work done on time.
My wife and I recently purchased a GLC from Lone Star and I just wanted to say how pleased we are with Henry H and the team! Extremely friendly and knowledgeable about the product, Henry made the whole purchasing and delivery experience easy, informed us fully and made us feel like part of the family. This is the second AMG I have purchased from Lone Star because I have had nothing but the best experience from Sales to Service! Thanks again!
If your looking to buy new or used, talk to Henry! He is very personable, and made the whole process enjoyable! He is very attentive and went ABOVE and BEYOND my expectation. Even on his day off he made himself available for me. I bought an Audi from a Mercedes dealership and he knew everything there was to know about the car. Made me feel very comfortable with my purchase. Highly recommend.
I recently purchased a Mercedes from this dealership and wanted to say a huge thank you to Henry for one of the best car buying experiences I've had. He was super personable, honest, and extremely knowledgable. Henry was very patient throughout the entire process and answered the numerous questions that I had. Not once did I feel stressed or pressured with this purchase. Truly made this an enjoyable experience, I can't wait to be back!
LoneStar Mercedes team is absolutely REMARKABLE & OUTSTANDING in ever facet of Customer Relationships (and of course their product) 😃 👍 Mitch Amos (awesome gentleman) sold me my first GLE43, brand spanking new. He continues to go above & beyond (to keep me smiling) 3 years later 😃 👍 Recently, I’ve been in the market for a 2021 (trading my current Mercedes in) Sales Rep Chris Pedulla is an awesome guy as well. Makes me smile, gets my humour & continually keeps me educated in the updates of their new GLE53 and offered me a really great trade in value. 😃 👍 Last (but certainly not least) ...
Nicholl in the sales department was fantastic to work with! Very knowledgeable. Patient with all my questions. She even took the time to do a full walk thru with my 11yo son and answer his questions as well. Nicholl was always available to answer my texts and emails, and she took the time to understand the features that were important to me. Ultimately she sourced out a vehicle to meet my needs!! I’m very happy with my purchase.
I purchased a mercedes this past summer from my salesperson Val. I didn’t plan on buying a vehicle when I phoned in to make an inquiry but right from the get go the service was amazing. I ended up going to the dealership and was shown the car I was interested in that had just come off the truck. I took it out for a test drive and then asked numerous questions about the car and a few concerns. The questions and concerns were answered in a kind and knowledgeable fashion. I ended up purchasing the vehicle and Val ...
Brandon is very good at his job, explained the car thoroughly 👍
Had a fantastic experience !! Shef from sales coordinated with service, Alexis got us in touch very friendly and fast with Amit Amit has been incredible with timelines, Availability to discuss the information on the service answered all our questions patiently and with great courtesy! Overall a first class experience and we are not even a Mercedes car owner as yet .... if this is what to be expected I can't wait to be part of the experience whe we purchase our car
Visited a few times.
Blown away by the service and attention to detail from Lone Star and specifically Henry Huynh. He is super personable and was extremely knowledgeable about every detail of the vehicle. I appreciated how open and transparent he was during the whole process. Easily the best car buying experience we have had. This is my first Mercedes but will not be my last!
Maria gave us the best experience when we came in looking for a car. She is very informed and knowledgeable about the product she sells and answered all our questions and concerns. Super professional and caring she even checking in with us after the purchase to see if we liked the car and if everything was working as it should! Definitely recommend going to Maria!!
This week we have to take our glc 300 4matic for un update and we did not believe how good and professional service we received. Amit who take our appointment was outstanding, friendly and helpful . Thank you again for your help.
Very pleased with the service department at my yearly service appointment. Alex explained what was involved and after service was done, explained any future problems that may arise. I have always found all of their employees to be considerate and most friendly.
Bought my new GLS 450 at Lonestar and am very happy as usual. Francis was my sales consultant. He was very knowledgeable about the product and very thorough and polite purchase through delivery. I have bought 4 or 5 cars from the Sales Manager who is also polite and knowledgeable and gets deals done. Thanks guys!
As a person who has loyally owned 4 range rovers and was looking for my 5th I can tell you this review is well deserved. To me Customer Service is everything. When I left my last dealership with the feeling of lack of service, my boyfriend asked me to try a Mercedes. I was reluctant but also feeling frustrated with the brand I was in. He called ahead and said that we were coming. By the time I got there the car was waiting, running, air conditioner on and ready for me to drive. From that moment on everything was top ...
Henry helped us out and gave outstanding service! Answered all of our questions without having to think twice, guy knows his stuff! Highly recommend for any out of town buyers as well.
Maria gave us the best experience when we came in looking for a car. She is very informed and knowledgeable about the product she sells and answered all our questions and concerns. Super professional and caring she even checking in with us after the purchase to see if we liked the car and if everything was working as it should! Definitely recommend going to Maria!!
Thank you again for prompt appointment and efficient service. Finished right on time as promised😀👍🏻
I usually don't write reviews that often but I had too this time, just because we were very happy and satisfied with the service we received from Henry @ Lonestar Mercedes. We purchased a 2021 GLA 35 AMG this week. I can say that Henry' was a pleasant sales person to deal with, honest, knowledgeable and overall great work, the entire process was without any stress or pressure, he explain and walked us through the entire process and followed up even after we drove away with our new car. I recommend Henry and the rest of the Lone Star Mercedes team to ...
Howzit! 🙂 This was my first time buying a brand new car. After months of looking around, test driving all different makes I came back to what I really wanted. Luc at Lone Star Mercedes-Benz was absolutely incredible. He was kind, he was friendly, he didn't push anything on us at all. I believe someone else in the reviews also mentioned nobody "hovers" around you. So true! Nobody hovered around us. Everyone was friendly and we were treated with respect. I will 150% come back again and I hope and pray Luc will still be there! He won us ...
Showroom Friendly greeting, masks provided. No one "hovered" around us.
The best car buying experience so far in 28 years. Thank you to Francis for helping us with every stage of the process and for being a great salesman and really genuine person. Everyone we encountered at this dealership is kind and professional. Thank you Chris for the "How To' lessons and Connor for your pleasant contract services.
Always an excellent customer service from Whitney! She is a perfect example of how to deal with customers! very patient in answering queries and excellent in follow ups. Great staff!
We are happy with our purchase and Henry was very professional and helpful.
I just wanted to say I had a great experience at Lone Star Mercedes. Henry went above and beyond to make sure that I was well informed and confident in my purchase of my 2014 E63. Great all around guy. Conner was also excellent and very upfront about all of the numbers which I appreciated. Thank you guys!
I recently bought a Mercedes from Henry at loan stars automotive, he was very helpful and knowledgeable. And provided us with a vehicle that best suited our needs. I would highly recommend Henry to anyone who is looking for a Mercedes from lone Stars.
Amazing experience as usual!
I have to tell you about my dealings with Francis Eshriew at Lone Star Mercedes in Calgary - he rocks! It has been my privilege dealing with Francis – he is professional, punctual, extremely user friendly, knows his cars, cares for the client and structures a very good deal – to mention but a few. He helped me get my calipers sprayed red, personally took it over to ZR Auto himself (ZR Auto did an amazing job, thanks Zahir), Francis kept me updated – he even drove to my office to drop of my cheque for trading in my vehicle! I have not ...
Had my GLA 45 in for a complete inspection prior to the warranty expiring. Dealing with Whitney was fantastic, she was able to answer a lot of my questions and for the questions she wasn't 100% on, she looked into and got back to me promptly. For the service and work completed, Lonestar surpassed my expectations. This is my second vehicle purchased through Lonestar, and experiences like this, will make me purchase a 3rd!
Henry, in the pre-owned section, was incredibly good to deal with. The entire deal was made over the phone, which was only made possible by Henry's quick action, timely responses, honesty and overall great work. He ensured that I was kept up-to-date on the inspections and maintenance completed and that the car was completely detailed upon my arrival. The entire process was without any stress or pressure, with the paperwork taking only minutes to complete. I recommend Henry and the rest of the Lone Star Mercedes team to anyone looking for a vehicle and would definitely consider them in ...
Thank you so much J.M. Wong for your outstanding service, patience, guidance, honesty and made me feel incredibly appreciated as a customer. You made my whole experience 5 Star. Thank you again!!
Very nice experience and we bought a CLA 250 4matic 2018 white color with night shade package. Mariia was great and she was taking care of everything. The financing went really smooth I bought over 17 cars in 15 years and i can tell this time was the most easy and relaxing purchase. I recommend Lone Star and Mariia for next purchase.
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Friendly and helpful service especially in the parts department
Henry! Henry is impeccable! The moment you meet Henry, you will be greeted with his genuine smile, professional care and concern. Henry's calibre of knowledge about everything Mercedes is mind blowing. Henry took care of every tiny detail without a second thought and assured me that he is still there for me even after I drive off the lot! Henry introduced me to his team and the level of service I received from them all was bar none. I would highly recommend you see Henry while car shopping. You will be back! Guaranteed!
Service was excellent. Alex was very helpful and took the time to explain everything, even we could not find the issue. Very satisfied with Lone Star. Talked also to Ali, and he is a great sales person. Gave me lot of info to think about. Thanks for the excellent customer service
I got a fantastic service at Lone Star Mercedes-Benz Calgary, which led me to finance an amazing car. I would like to shout-out Chris and Francis for providing one of the best customer service I've ever received.
Very professional service once again and honest. High integrity .
Just picked up our E450 today and the whole experience has been amazing. Thank you Kevin and Chris for your support. Looking forward to enjoying our car and working with your more in the future.
Amazing experience with Kevin and Chris! Extremely helpful from the very beginning all the way to the delivery.
Helpful salesman, Chris. Clean, comfortable showroom.
I just got my GWagen from Lone Star Mercedes. From start to finish, JM Wong has been wonderful! He gave me excellent service. He is super friendly and knowledgeable and guided me with all my selections. He is definitely an asset to the company.
Excellent service from Alex rosas at lone star was helpful explained everything went over and above also for the girls looking after the rental of cars and service excellent customer service from everyone involved
Great service Whitney Hay and Maria so helpful and professional
I bought my new GLC 43 from Lone Star and the entire team was professional, friendly and great to deal with. Jordan was knowledgeable, helpful and patient as I initially wasn’t sure which model SUV was right for me. Connor had the financing and paperwork done super quickly and easily. Brandon went through the entire vehicle with me on delivery. He made sure my settings were complete, my phone had the Mercedes app registered and working, and showed me a few cool features I didn’t know of! He was knowledgeable, enthusiastic and really easy to deal with as well! ...
Henry in the pre owned department at lonestar was amazing to deal with. He let me know when the model I wanted came in and walked me through the whole buying process. I would recommend him to anyone looking for a Mercedes.
I got my Mercedes GLC today from Lone Star and Henry was super amazing. The process was easy and Henry made sure that I got this car just before my birthday. I truly appreciate all his help.
Lone Star Mercedes-Benz has one of the best service department in Calgary. They are very attentive to helping their clients and keeping them informed in every step of their car repair.
I was looking to buy a car and J.M. Wong helped me a lot to choose the perfect one for me and described every single feature the car has as well as all the details clearly. Took it for a test drive and really enjoyed it! If you are looking to get the best deal and chose the right car for you I highly recommend talking to Mr. Wong as his knowledge is exceptional.
I would like to thank Henry for helping me purchase my new car. He is an excellent salesperson and I appreciated the way in which he made the purchase so simple and easy.
Thank you to Lone Star Mercedes for being so fantastic to deal with. From our initial call with Cody... to meeting him in person.. to dealing with other members of your team, everything was so professional and welcoming! I was definitely apprehensive and thought a Mercedes dealership would be elitist - especially since we were purchasing an Acura - , but the whole experience was so client-centric. Loved it!!! Highly recommend.
From sales, delivery to post-sales follow up, Chris Pedulla and Chris Lian were superb. They were professional, knowledgeable and were very attentive in making sure that we were happy. Great luxury service experience!
The team at Lone Star is nothing but fantastic to deal with. After first dealing with Henry in pre-owned sales, and then Shawn (service mgr), and Mitch (pre-owned sales mgr), I’m over-the-top impressed with the emphasis they place on customer service and care. From day 1, Henry was prompt, courteous and efficient despite the need to correspond remotely to accommodate my schedule. When service was required later, the rest of the team was also amazing to deal with. Absolutely amazing. If you are looking for a dealership that you can *trust* to take care of you pre, during, and post-sale, ...
Amazing customer service for 1st service of our vehicle. Everyone was friendly and service was efficient.
Just picked up a car today. Dealt with Henry H from the used car department. Very much appreciated the time he took to make sure the car was perfect! I was very please with the amount of work they put into the car to make sure it was certified. Appreciate the amount of time Henry took to explain all the features of the car.
Had an outstanding experience in the service department! Very impressive customer service from Crystal Mondragon and the entire team! Thanks very much!
The most excellent service as always, especially from the service desk, lovely ladies, and Cat.
Service was excellent. Whitney Hay was very accommodating and listened to my situation. You guys care about your customers. Thank you so much!
Had a great experience talking to Ali. He was patient, friendly and honest Highly recommend him
Awesome professional staff
Best experience ever, premium excellent service and extremely helpful .i would like to thank Mr Henry Huynh for helping us purchase our new car.Really appreciate him and other staff for their hard work.I look forward to deal with him and Lone Star Mercedes in future. Best dealership…5 star service and HIGHLY RECOMMENDED
Very elegant place to shop for a car. I was surprised I was not offered a coffee, standard practice out east, I'll remember to stop for one the next time. Spoke to J.M. outstanding individual! He answered my very technical questions, did not try to push anything I didn't want. I really enjoyed the time I spent there. And yes, I'm bias towards Mercedes, it's the best car you can buy.
Thanks for quick efficient service at Lone Star Mercedes
Always appreciate the professional service I receive at LoneStar
5 stars service- highly recommend ! We Just bought our second vehicle from JM Wong. He is the absolute best and gave us the most excellent service experience we’ve ever had buying a car. We’ll never go anywhere else! JM Wong is very professional and very knowledgeable, and we highly highly recommend visiting him at Lone Star Mercedes for your next car purchase !
This review is about one of the best experiences I have ever had at a car dealership, or just a to say the best customer service/purchase I have ever received. I went to last week to look at a new car I needed to knowledge and help of someone that I can trust and that's not going to push me to buy anything just to make money off of me.. I walked in to dealership and met Henry Hyunh - And I can't tell you enough to describe how great this man is he treated me so ...
We have received nothing but exemplary personalized service from Lone Star. They really went above and beyond on so many things that make us feel special. Thank you!
Luc is an unbelievable asset to the team at lone star. He sold me my first AMG and when the time came to trade in the sedan for something that can carry the new additions in my life he made it happen for me easily and painlessly. I trust him implicitly and he has always been transparent with me. I always walk out of the sale feeling informed and aware of every digit and why it’s there. I have tried folks at other dealerships and their salesmen agenda always came first. I highly recommend Luc and I can put ...
Chris and Ali were very helpful in acquiring a vehicle from lone star. Ali was cooperative and a straight shooter in identifying My requirements and gave me a great vehicle. Chris took his time to explain the operation of the vehicle, very courteous and funny too.
I just brought my 10th mercedes from Kevin Fong, I highly recommand him. And the new car delivery specialist Chris Lian, very professional and such great service. Highly recommand this dealership!
I been going to this dealership since 2016, it is one of the best dealership i have seen so far.The staff is really amazing and helpful.The technicians are awesome, they know what they are doing,from diagnostics to fixing the problem they are the best. Keep doing the great job.
