Lone Star Mercedes-Benz, Calgary AB

I am writing this 5 star review for both Lone Star MB and for my outstanding MB sales expert, Carey Bymoen. I recently drove off the lot with my second MB and was just as excited as the day i drove off in my first MB! I had the pleasure of doing business for the second time with Carey and would refer him in a heartbeat to anyone looking to buy/lease a MB. Not only is Carey an expert in his products, but also takes great care in cultivating his relationships with all his MB customers. I grew up with a father that ONLY drove Mercedes Benz (for over 50 years now)... not only because of it's ionic, timeless, classic design, but also for the relationships he built with the MB family over the decades. Fast forward, I too am following in his footsteps with building my long term loyalty and relationship with the MB family.... thank you Lone Star and Carey Bymoen!

I AM LITERALLY THE HAPPIEST OWNER !! Henry Huynh is the BEST. If you are buying a used Mercedes come to lone star and talk to Henry. Thank you for being amazing , kind and making me comfortable and not rushed. Keep up the great work , you have earned my business and lone star is the home of my new Benz. Thankful for you 🙏🏼

UPDATE: April 27, 2018: My poplar wood door panels have cracked. It was a slow day for service so they replaced them on the spot. They also showed me how to adjust the passenger mirror during "reverse" settings. Thanks team! 5 Stars. UPDATE: January 3, 2018: I stopped into the Service team today... my heated mirrors were collecting ice over the past weekend. It was 2:30pm and I only had 90 minutes at best - I was willing to wait for an available technician was hopeful it could be fixed on the spot but had zero expectations. An hour and 15 minutes later I was back on the road. An inspection proved that my heated mirrors weren't working properly and a part has been ordered. My Service Rep - Cheyenne B - was excellent and professional, very happy to help and explain. I'm due for my next oil change very soon so I'll get both the mirror fixed and the oil changed at the same time within the month. I'm a believer that you get what you pay for, and how you're treated is based on how you treat others. My experience with the Service Reps has always been a 9 out of 10, if not a 10 out of 10 at all times. Thank you Lone Star Team. 5 Stars for this visit UPDATE: July 15, 2017: Came in for my routine oil change. I like the Saturday morning appointments - I can bring my laptop and get some work done while I wait. As expected, everything went well. I had a noisy sunroof (squeals when it opens & closes). They cleaned and re-lubed the tracks - all good again. Thank you! UPDATE: February 3, 2017: I came in for another routine service. As expected, everything went as planned - from booking, arriving, to departure. Since my last service, I've had a couple issues that were quickly handled and covered by warranty. 1 - I experienced some premature rusting on my running boards. They replaced them. 2 - my dash panel (Poplar wood trim) on the passenger side had cracked. I'm assuming from the extreme dry/cold weather we've experienced this winter. They replaced it without issue. I continue to be a very happy customer. My thanks to the service team! UPDATE: July 16, 2016: I brought my 2015 ML350 in for its first Service A. I purchased the 'pre-paid service' program. From beginning to end, 99% positive. Booking the appointment, easy. Communication from beginning to end, first class. Dropped it off at 9:00am, picked it up at noon on the same day. Unexpected pleasure - they washed the exterior, and washed my floor mats Thank you, Lonestar. 5 Stars for this visit. NOV 27, 2015 | First Post After being referred by a friend, I walked into Lone Star Mercedes a year and a half ago. It was the first time ever stepping inside a luxury brand dealership – I was greeted and treated like and old friend. The Sales Manager, Simon Clarke, and the Salesman that took care of me, Luc Konicki, were first class. In the end I didn’t buy. What I wanted and what I could afford at the time were two different things. Last week I returned to Lone Star without an appointment. I asked to see Simon Clarke who came out and warmly greeted me… and Luc, he notice me from across the showroom, walked over and said, “Hello Vince.” The fact that Luc remembered my name after one conversation over a year ago really blew me away. A week later I drove away with a massive smile on my face as the owner of a new 2015 ML350. I have to say, working with Luc and the rest of the Lone Star team was an excellent experience, it really was. I know few great sales people and Luc is certainly one of the best - he was a complete professional with an exceptional ability to serve others. By the way, last Friday when I came in to pick it – Luc let me know that he discovered the rear passenger window of my new ML350 was scratched and that a new one was already on order. Again, first class service. My Lone Star experience was nothing but a positive experience – beginning to end – just like the vehicles they sell, and the one I drove away in. If you’re considering a Mercedes-Benz, consider stopping by Lone Star – while you’re there, ask for Luc. Tell him Vince sent you 😉