Lone Star Mercedes-Benz

We recently purchased a car, the treatment was not welcoming, they would not let us test drive the car, we had to place a 5K deposit, the only person that was informative was Tylor the sales person, the first finance man was not friendly at all he did not care if we bought the car or not, told us they would call us to come pick up the car, no phone call, I cannot why a prestige place like Mercedes could not make you feel more welcomed, since we were purchasing our first Mercedes ever, I would never recommend this ... Read More

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DealerRater - May 12, 2025

We recently purchased a car, the treatment was not welcoming, they would not let us test drive the car, we had to place a 5K deposit, the only person that was informative was Tylor the sales person, the first finance man was not friendly at all he did not care if we bought the car or not, told us they would call us to come pick up the car, no phone call, I cannot why a prestige place like Mercedes could not make you feel more welcomed, since we were purchasing our first Mercedes ever, I would never recommend this place to no one. At least Toyota and Honda treat you like your some one. If it was not for my son wanting a Mercedes I would neve have gone to this place. I would recommend to go to a different dealership. if I had to give a star it would be 0

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Waste of time. They have no respect for customers and are very unprofessional. Don’t waste your time with them if you are residing in other provinces. They don’t know anything about the sale and transportation regulations and are not coordinated with each other. After several hours of spending time with their salesperson and sending and receiving hundreds of email and text, their boss broke the deal as he did not have any idea how to send the purchased vehicle to the customer and receive their trade. They don’t have any relationship with other Mercedes dealers in Canada ... Read More

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DealerRater - Apr 13, 2025

Waste of time. They have no respect for customers and are very unprofessional. Don’t waste your time with them if you are residing in other provinces. They don’t know anything about the sale and transportation regulations and are not coordinated with each other. After several hours of spending time with their salesperson and sending and receiving hundreds of email and text, their boss broke the deal as he did not have any idea how to send the purchased vehicle to the customer and receive their trade. They don’t have any relationship with other Mercedes dealers in Canada and are limited to do business in their neighbourhood only. Sorry for trusting them from the onset. I had a nice experience with Carter Cadillac in Calgary before and thought they will provide the same smooth selling services. They are a joke! Spend your money somewhere else who respects their customers and time.

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Just bought a used vehicle from Lone Star - they were super friendly and helpful, and were patient with all of my questions- special shoutout to Valentin Ursan who is one of the nicest sales guys I know - as well as Tracy Garcia and Krista Cole! If you’re looking to buy a Mercedes- used or new - head to Lone Star!

I recently visited Lone Star Mercedes-Benz without knowing much about their vehicles, and I was looking forward to browsing without feeling pressured. I was fortunate enough to be assisted by Valentin, whose professionalism and extensive knowledge made my experience truly exceptional. He was welcoming, patient, and incredibly informative, providing me with all the details I needed to understand the various options available. Valentin’s approach allowed me to explore the vehicles comfortably at my own pace, which I greatly appreciated. If you're looking for a stress-free and informative car shopping experience, I highly recommend visiting Lone Star Mercedes-Benz and ... Read More

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Google - Aug 31, 2024

I recently visited Lone Star Mercedes-Benz without knowing much about their vehicles, and I was looking forward to browsing without feeling pressured. I was fortunate enough to be assisted by Valentin, whose professionalism and extensive knowledge made my experience truly exceptional. He was welcoming, patient, and incredibly informative, providing me with all the details I needed to understand the various options available. Valentin’s approach allowed me to explore the vehicles comfortably at my own pace, which I greatly appreciated. If you're looking for a stress-free and informative car shopping experience, I highly recommend visiting Lone Star Mercedes-Benz and asking for Valentin. His outstanding customer service made all the difference!